NILSSON GOLF LIMITED is committed to providing customers with a clear and transparent returns and refund process. This policy applies to purchases of men’s leather footwear, including Oxford shoes, Derby shoes, loafers, leather dress shoes, and smart-casual footwear purchased through our website for delivery to supported European destinations.

Please read this policy carefully before submitting a return or exchange request. Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.

1. Business and Contact Information

Company Name: NILSSON GOLF LIMITED
Registered Business Address:
Leigh House
28–32 St. Pauls Street
Leeds, England, LS1 2JT
United Kingdom

Customer Service Email: support@nilssongolf.shop
Telephone: +44 7979 184982

Customers should contact us before returning any item so that we can confirm the return procedure and provide any necessary instructions.

2. Return Policy and Return Period

We offer a voluntary 30-day return period for eligible products, beginning on the date the customer receives the order. This voluntary return period is separate from, and does not replace, any statutory cancellation rights that may apply under local consumer law.

To qualify for a standard return under our voluntary policy, the following conditions should be met:

  • The return request is submitted within 30 days of delivery.
  • The shoes have not been worn outdoors or used beyond what is reasonably necessary to inspect their size, fit, appearance, and condition.
  • The footwear is returned in a condition suitable for resale, without avoidable damage, excessive wear, stains, or alterations.
  • Original shoe boxes, packaging, accessories, dust bags, and other included items are returned where reasonably possible.
  • The customer provides the order number or other reasonable proof of purchase.
  • The customer contacts our support team and follows the return instructions provided before sending the parcel.

Customers may try on footwear indoors on a clean surface to assess the fit, in a manner comparable to inspecting shoes in a physical shop. Footwear showing signs of outdoor use or damage beyond reasonable inspection may not qualify for a voluntary change-of-mind return.

These conditions do not remove or restrict statutory rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods.

3. Statutory Cancellation Rights for Online Purchases

For eligible consumer purchases made online, customers in the United Kingdom generally have the right to cancel an order within 14 days after receiving the goods, without giving a reason. After notifying us of cancellation, the customer generally has a further 14 days to return the goods.

For orders delivered to European Union countries, applicable consumer cancellation rights may also provide a 14-day withdrawal period for eligible distance purchases, subject to the relevant national rules and legal exceptions.

To exercise a statutory cancellation right, customers should email support@nilssongolf.shop with the following information:

  • Full name used for the order.
  • Order number.
  • The item or items being cancelled.
  • A clear statement that they wish to cancel the purchase.

Customers should then return the goods in accordance with the applicable legal requirements and our return instructions.

Where the law permits, customers may be responsible for the direct cost of returning goods when they cancel a purchase simply because they have changed their mind, provided this responsibility was properly disclosed before purchase. Statutory rights concerning refunds, delivery charges, and deductions for diminished value will be handled in accordance with applicable law.

This section is a general summary and does not replace the specific consumer protections applicable in the customer’s country.

4. Items Not Eligible for Voluntary Change-of-Mind Returns

Unless applicable law requires otherwise, the following items may be excluded from our voluntary change-of-mind return policy:

  • Footwear that has been worn outdoors or used beyond reasonable inspection.
  • Shoes that have been damaged, modified, repaired, or altered after delivery by the customer.
  • Products returned with substantial missing components or avoidable damage caused after delivery.
  • Products returned outside the applicable voluntary return period without an agreed exception.

We will assess each case fairly. These exclusions do not apply where they would unlawfully restrict a customer’s statutory rights, including rights relating to defective, damaged, incorrect, or misdescribed products.

5. How to Request a Return

Please follow the steps below to arrange a return.

Step 1: Contact Customer Support

Email support@nilssongolf.shop with the subject line “Return Request – Order [Order Number]”.

Please include your order number, the product name, the reason for the return, and clear photographs if the item is damaged, defective, or incorrect.

Step 2: Receive Return Instructions

Our customer service team will normally review a complete return request within 2–3 business days. We will explain the applicable return procedure, confirm the return address, and advise whether additional information is required.

Please do not send a return parcel before contacting us. This helps ensure that the parcel is sent to the correct location and can be matched to your order.

Step 3: Prepare the Parcel

Pack the footwear securely to prevent damage during transportation. Place the shoes and any included accessories in their original packaging where available, and use an outer shipping box to protect the shoe box.

Include your order number or the return reference provided by our support team.

Step 4: Ship the Return

Send the parcel using the return method confirmed by our customer service team. We recommend using a tracked shipping service and keeping the shipping receipt and tracking number until the matter is resolved.

For change-of-mind returns, the customer is generally responsible for return shipping costs unless we have agreed otherwise or applicable law requires us to cover them.

Step 5: Inspection and Resolution

After receiving the returned item, we will inspect its condition and verify the return request. We normally aim to complete the inspection within 3–5 business days of receipt.

We will then notify the customer whether the return has been approved and explain the next steps for a refund or exchange. Where a statutory deadline applies, we will comply with that deadline rather than relying on the standard processing estimates stated here.

6. Return Address

Please contact support@nilssongolf.shop before shipping a return to confirm the correct destination and any required return reference.

Business Address:

NILSSON GOLF LIMITED
Leigh House
28–32 St. Pauls Street
Leeds, England, LS1 2JT
United Kingdom

This is our stated business address. Customers should not assume that a return parcel can be accepted or processed at this address without prior confirmation from our support team. If a different returns-processing address is required, we will provide the appropriate instructions before the parcel is dispatched.

7. Refund Conditions and Processing Time

A refund may be available when:

  • A return is approved under our voluntary return policy.
  • A customer validly exercises an applicable statutory cancellation right.
  • The product is faulty, damaged, incorrect, or does not conform to the contract, and a refund is due under applicable law.
  • We agree to a refund or are otherwise legally required to provide one.

For standard voluntary returns, we aim to process approved refunds within 3–5 business days after the returned goods have been received and inspected.

For statutory cancellations, the applicable legal deadline takes precedence. Under UK distance-selling rules, refunds are generally due within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been sent back. We may withhold reimbursement until the goods have been received or the customer has supplied evidence of return, whichever occurs first, where the law permits.

For faulty or non-conforming goods, we will provide the remedy required by applicable consumer law. Where a refund is legally due, it will be processed within the applicable statutory timeframe.

The processing periods above describe our handling targets or applicable legal requirements; they do not guarantee the time taken by a bank or payment provider to post the funds to the customer’s account.

8. Refund Method and Delivery Charges

Approved refunds will normally be issued to the original payment method used for the order, unless the customer expressly agrees to another method where permitted by law.

Once a refund has been submitted, the time required for the funds to appear in the customer’s account depends on the payment provider, card issuer, bank, or digital wallet.

For eligible statutory cancellations, the standard delivery charge paid at checkout will be refunded as required by applicable law. If a customer selected a more expensive delivery option, we may only be required to refund the cost of the least expensive standard delivery option offered.

For voluntary change-of-mind returns outside statutory entitlements, the original delivery charge may not be refundable unless we have stated otherwise or applicable law requires a refund.

We do not charge a separate administrative fee for processing a refund where such a fee is prohibited by applicable law.

9. Return Shipping Costs

Change-of-mind returns: The customer is generally responsible for the direct cost of returning the item under our voluntary return policy, subject to applicable statutory rights and any return-shipping arrangement confirmed by us.

Faulty, damaged, incorrect, or misdescribed products: Please contact us before returning the item. We will review the circumstances and arrange an appropriate remedy, including reasonable return-shipping arrangements where required by law or agreed by us.

Items damaged during return shipping: Customers should pack items carefully and retain proof of postage. Where the customer is responsible for arranging return shipping, we may request tracking or shipping evidence to help investigate a missing or damaged return parcel. Nothing in this provision limits rights that cannot legally be excluded.

10. Exchanges

We accept exchange requests for eligible footwear, subject to product availability and applicable consumer law.

An exchange may be requested for a different size or, where available, another eligible style. Customers should contact support@nilssongolf.shop and provide:

  • Their order number.
  • The original product and size.
  • The requested replacement product and size.
  • The reason for the exchange.

Our team will normally review an exchange request within 2–3 business days. We will confirm whether the requested replacement is available and provide instructions for returning the original item.

Unless we agree to a different arrangement, the original product must be returned and inspected before a replacement is dispatched. We aim to arrange dispatch of an approved replacement within 3–5 business days after the return has been received, inspected, and the exchange confirmed, subject to stock availability and operational circumstances.

If the requested replacement is unavailable, we will contact the customer to discuss an alternative, a refund where appropriate, or another solution permitted by law.

For exchanges arising from a fault, incorrect shipment, or other issue for which we are responsible, we will arrange an appropriate solution in accordance with applicable law and confirm any return-shipping arrangements with the customer.

An exchange request does not reduce or replace any statutory remedy the customer may have.

11. Faulty, Damaged, Incorrect, or Misdescribed Items

Please inspect your order after delivery and contact us as soon as reasonably possible if the shoes are defective, damaged, incorrect, or materially different from the product description.

Email support@nilssongolf.shop with your order number, a description of the issue, and clear photographs where relevant. We normally aim to respond to a complete report within 2–3 business days.

Depending on the circumstances and the customer’s legal rights, available remedies may include a replacement, repair where appropriate, price reduction, or refund.

Customers should not be required to pay return-shipping costs for a remedy where applicable law requires us to cover those costs. We will provide instructions on how to return or otherwise handle the affected item.

We will assess reports fairly and will not use our inspection process to delay or unlawfully deny a remedy required by law.

12. Orders Not Yet Dispatched

If you wish to cancel an order before it has been dispatched, contact support@nilssongolf.shop as soon as possible and provide your order number.

We will check the order status and confirm whether cancellation can be completed before dispatch. If the order has already been dispatched, we will explain the applicable return or statutory cancellation procedure.

A request to cancel an order before dispatch does not affect any statutory cancellation rights that apply after delivery.

13. Wholesale and Business Orders

Wholesale orders, bulk purchases, and purchases made for commercial purposes may be subject to separate written terms agreed between the parties.

Unless otherwise agreed in writing or required by applicable law, the voluntary 30-day change-of-mind return policy is intended for eligible consumer purchases and may not apply to wholesale or business-to-business transactions.

Business customers should contact support@nilssongolf.shop before returning any wholesale order. Any agreed return, exchange, or refund arrangement will be confirmed in writing.

This section does not exclude any mandatory legal rights that may apply to a particular transaction.

14. Parcels Lost or Delayed During Return Shipping

Customers should retain proof of postage and tracking information until their return has been completed.

If a return parcel appears to be delayed or lost, please contact us with the return reference and tracking number. We will review the available information and assist with the investigation.

Responsibility for a parcel lost during return transit will depend on the shipping arrangement, the circumstances of the loss, and applicable law. This provision does not limit any statutory obligations that apply to us.

15. European Customers and Applicable Consumer Rights

We serve customers in supported European destinations. Consumer rights may vary depending on the customer’s country of residence, the destination of delivery, and the type of transaction.

Where mandatory consumer protection rules apply, those rules take precedence over any conflicting provision in this policy. Nothing in this policy is intended to waive or restrict a customer’s statutory rights to cancel eligible distance purchases or obtain remedies for faulty, damaged, incorrect, or non-conforming goods.

Customers who are uncertain about their rights should contact us before returning an item. We will explain the applicable procedure based on the information available for the order.