CARRIAGE TERMS

1. Overview

NILSSON GOLF LIMITED is committed to providing clear shipping information and a reliable delivery experience for customers purchasing men’s leather footwear through our website.

Our product range includes leather dress shoes, Oxford shoes, Derby shoes, loafers, and smart-casual footwear for business, formal, and everyday wear. We serve individual customers, retailers, and other business buyers in the European markets supported by our website.

This Shipping Policy explains our order processing procedures, shipping destinations, estimated delivery times, delivery charges, carrier arrangements, tracking information, and procedures for delayed, damaged, or missing parcels.

Please review this policy and the shipping information displayed at checkout before placing your order.

2. Company Information

Company Name: NILSSON GOLF LIMITED

Business Address:
Leigh House
28–32 St. Pauls Street
Leeds, England, LS1 2JT
United Kingdom

Customer Support Email: support@nilssongolf.shop

Telephone: +44 7979 184982

If you have questions about shipping or an existing delivery, please contact our customer support team and provide your order number where applicable.

3. Shipping Destinations

We accept orders for delivery to eligible destinations within the European markets supported by our website.

Available delivery countries and regions will be shown during checkout. Shipping availability may depend on the destination, carrier coverage, customs requirements, and the delivery arrangements available for the relevant order.

Before submitting your order, please ensure that your country and full delivery address are accepted by our checkout system.

We may be unable to deliver to certain remote locations, restricted destinations, or addresses that cannot be served by our available delivery providers.

If your destination is unavailable during checkout, please contact us to enquire about possible delivery arrangements. Any alternative arrangement must be confirmed before the order is accepted.

4. Order Processing Time

Orders are processed after the order details have been submitted and the required payment has been successfully authorised or completed, as applicable.

Estimated order processing time: 1–3 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

During processing, we may review the order details, verify payment status, prepare the products for dispatch, and arrange shipment.

Processing times may be extended during public holidays, periods of high order volume, or circumstances affecting stock availability. If a significant delay affects your order, we will make reasonable efforts to notify you.

An order confirmation does not necessarily mean that the parcel has already been dispatched. Shipping confirmation or tracking information, where available, will be provided separately.

5. Estimated Shipping and Delivery Time

After an order has been processed and dispatched, the estimated delivery periods are as follows:

These are estimated transit times, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, dispatch location, carrier operations, customs clearance, public holidays, weather conditions, and other factors outside our reasonable control.

The applicable destination, shipping method, charges, and estimated delivery information displayed at checkout will take precedence for the specific order, subject to mandatory legal requirements.

Estimated total fulfilment time: Order processing time plus the applicable transit time. For example, an order requiring 1–3 business days for processing and 5–10 business days in transit may take approximately 6–13 business days in total.

Unless another delivery period has been expressly agreed with you, we will deliver within the period required by applicable law.

6. Shipping Carriers and Delivery Partners

We arrange shipment through suitable postal services, parcel carriers, or logistics providers according to the destination, service availability, and requirements of each order.

The specific carrier used for your parcel will depend on the shipping service selected or assigned to your order. Where available, the carrier name and tracking details will be provided in the shipping confirmation.

We do not identify a particular company as a confirmed delivery partner in this policy unless that relationship has been verified. If you require the name of the carrier handling your shipment, please contact our customer support team or refer to your tracking information.

All deliveries are subject to the applicable carrier’s operational procedures and service coverage. However, when we arrange delivery, we remain responsible for our obligations to you under applicable law, including obligations concerning delivery and the condition of goods in transit.

7. Shipping Fees and Delivery Charges

Shipping charges, where applicable, will be displayed at checkout before you submit your order.

The amount may vary according to the delivery destination, parcel requirements, shipping method, and any applicable delivery options.

The final checkout total will show the applicable product prices, shipping charges, and taxes or other mandatory fees, as required by law.

We will not knowingly add undisclosed mandatory shipping charges after an order has been completed, except where an adjustment is permitted by applicable law or has been separately agreed with you.

If delivery charges cannot be calculated before checkout for a particular reason, we will provide the required information before you become bound by the purchase.

8. Order Confirmation and Shipping Notifications

After you place an order, we will make reasonable efforts to send an order confirmation to the email address provided at checkout.

Where shipping notifications are available, we will send a dispatch confirmation after the order has been handed over for delivery.

The shipping confirmation may include:

• Your order reference;
• Dispatch confirmation;
• Carrier details, where available;
• A tracking number or tracking link, where available; and
• Relevant delivery information.

Please check your inbox and spam or junk folder if you cannot locate these messages.

If you have not received an order confirmation or believe that the shipping notification is missing, contact support@nilssongolf.shop.

9. Tracking Your Shipment

Where tracking is available, you can use the tracking reference supplied in your shipping notification to check the progress of your parcel.

Tracking information may take some time to become available after dispatch. Updates may also be delayed while the parcel moves between sorting facilities, international transport services, customs facilities, and local delivery networks.

If the tracking information has not changed for an extended period or indicates an unexpected delivery problem, please contact us with your order number and tracking reference.

We will review the available information and take reasonable steps to assist with the enquiry.

10. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information at checkout.

Please check that the recipient’s name, street address, building number, postcode, city, country, email address, and telephone number are correct where required.

If you notice an error after placing an order, contact us as soon as possible. We will review whether the address can be amended before dispatch.

Once a parcel has entered the carrier’s delivery network, changes may not be possible or may depend on the carrier’s procedures.

If a parcel cannot be delivered because incorrect or incomplete information was supplied, we will review the circumstances and explain the available options. Any allocation of additional costs will be subject to applicable law and the circumstances of the case.

11. Customs, Duties, and Import Taxes

For deliveries crossing customs borders, additional customs procedures, import duties, taxes, or clearance requirements may apply depending on the destination and the arrangements for the shipment.

Where additional charges may apply, the relevant information will be provided before purchase where required by law and where the charges can reasonably be determined.

Responsibility for import charges will depend on the destination, the applicable law, and the delivery terms presented at checkout.

Customers should not assume that import duties or local taxes are included in the product price unless the checkout information expressly states this.

Customs inspections and clearance procedures may affect delivery times. We cannot guarantee that customs processing will be completed within a particular period.

12. Delayed Deliveries

We make reasonable efforts to meet the estimated delivery periods stated in our shipping information.

However, delays may occur because of carrier disruption, adverse weather, customs processing, public holidays, transport interruptions, incorrect address information, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us at support@nilssongolf.shop with your order number.

We will review the shipment status and, where appropriate, contact the relevant carrier to investigate the delay.

If the order is not delivered within the agreed period or the applicable statutory delivery period, your rights and available remedies will be determined by the relevant consumer protection law. Nothing in this policy removes your right to seek an appropriate remedy or refund where legally available.

13. Lost or Missing Parcels

If your parcel appears to be lost, please contact our customer support team and provide your order number and tracking information, if available.

We may review the tracking record, verify the delivery details, and contact the relevant carrier to investigate the shipment.

If a parcel is confirmed lost or is not delivered as required, we will explain the appropriate next steps in accordance with applicable law and the circumstances of the order.

When we arrange delivery through a carrier, we remain responsible for our legal obligations concerning the goods until delivery or transfer of risk as determined by applicable law. We will not automatically require customers to resolve a carrier dispute themselves as a condition of exercising statutory rights.

14. Damaged, Incorrect, or Incomplete Deliveries

Please inspect your delivery when it arrives.

If your footwear arrives damaged, the wrong item has been delivered, or part of your order is missing, contact support@nilssongolf.shop as soon as reasonably possible.

Please provide:

• Your order number;
• A description of the issue;
• Photographs of the parcel or product, where appropriate; and
• Details of any missing or incorrect items.

This information can help us investigate the matter and determine the appropriate resolution.

Where goods are damaged in transit, faulty, incorrect, or not as described, your statutory consumer rights remain unaffected. We will review the matter and explain the available options, which may include a replacement, refund, or another remedy required by law.

15. Failed Delivery and Returned Parcels

A delivery may fail because the recipient is unavailable, the address is incomplete, access is restricted, or the carrier cannot complete delivery under its procedures.

Where available, the carrier may attempt redelivery, arrange collection, or hold the parcel at a designated facility.

If a parcel is returned to us, we will review the reason for return and contact you where reasonably possible to determine the next steps.

Any arrangements for reshipment, address correction, or reimbursement will depend on the circumstances, the applicable shipping terms, and relevant legal requirements.

We will not apply a blanket fee or withhold a refund where doing so would conflict with applicable consumer law.

16. Changes, Cancellations, and Shipping

If you need to change or cancel an order, contact us as soon as possible.

We will review whether the order can be amended before dispatch. Once the parcel has been dispatched, cancellation may need to be handled through the applicable statutory cancellation or return procedure.

Consumers purchasing online may have a statutory right to cancel within the applicable cancellation period, subject to the law and any relevant exceptions.

Please consult our Terms and Conditions and Returns and Refund Policy for information about cancellation procedures, return shipping, refund eligibility, and processing times.

17. Risk During Delivery

For consumer purchases, responsibility for loss of or damage to goods during delivery will be determined by applicable law.

Where we arrange delivery using a carrier selected or engaged by us, we remain responsible for meeting our delivery obligations and applicable consumer protection requirements.

If you independently appoint a carrier outside the delivery arrangements offered by us, the allocation of risk may differ where permitted by law.

Nothing in this section excludes or limits any statutory rights that cannot legally be excluded.

18. Wholesale Shipping

NILSSON GOLF LIMITED welcomes enquiries from retailers and commercial buyers interested in ordering men’s leather footwear in larger quantities.

Shipping arrangements for wholesale orders may depend on order volume, product availability, delivery destination, parcel or freight requirements, and any specific agreement reached before the order is accepted.

Any applicable wholesale shipping charges, estimated delivery periods, and delivery conditions will be communicated before the relevant order is confirmed.

Unless otherwise agreed in writing, wholesale orders remain subject to the applicable terms and mandatory legal requirements.