Welcome to NILSSON GOLF LIMITED. This page answers common questions about our men’s leather footwear, ordering process, payments, shipping, returns, refunds, and wholesale purchasing.

If you need further assistance, please contact our customer support team using the details provided at the end of this page.

1. What types of footwear do you sell?

We specialise in men’s leather footwear for business, formal, smart-casual, and everyday occasions. Our product range includes leather dress shoes, Oxford shoes, Derby shoes, loafers, and other smart-casual styles. Available sizes, colours, finishes, materials, and product specifications are displayed on the relevant product pages.

2. Who can purchase from your website?

Our website serves individual customers, retailers, and other business buyers in the European markets we support. Individual customers can purchase footwear for personal use, while eligible business customers can enquire about larger orders for resale or stock replenishment.

Available delivery destinations are subject to the options shown at checkout.

3. How do I place an order?

Browse our product selection, choose your preferred footwear style and available size, select the quantity, and add the item to your shopping cart. Proceed to checkout, enter your billing and delivery information, review your order total, and select an available payment method.

Please check your product selections, delivery address, currency, taxes, and shipping charges before submitting your order.

4. Are purchases one-time payments or subscriptions?

All standard purchases made through our website are one-time purchases.

You pay for the products in your order, together with any applicable delivery charges and taxes displayed at checkout. We do not offer subscriptions, recurring billing, automatic renewals, or ongoing membership charges as part of our standard product sales.

Any future purchase must be initiated separately by you and will have its own order total.

5. What payment methods do you accept?

The payment methods available for your order will be displayed at checkout. Depending on your location and the payment options enabled for your transaction, these may include supported debit cards, credit cards, or other electronic payment methods.

Payments may be processed through Stripe or another payment service provider made available at checkout. Please follow the payment instructions shown during checkout to complete your transaction.

6. Is it safe to make a payment on your website?

We take reasonable measures to protect customer information and support secure transactions. Where payments are processed through Stripe or another specialised payment provider, payment information is handled in accordance with the relevant provider’s payment processing arrangements.

Please ensure that you use the secure checkout provided on our website. Do not send full payment card details or card security codes by email or through ordinary contact forms.

For more information about personal data processing, please read our Privacy Policy.

7. Will I receive an order confirmation?

After submitting an order, you should receive an order confirmation by email when the confirmation process has been completed.

The confirmation will generally include your order reference and details of the products purchased. Please check your inbox and spam or junk folder if you cannot find the message.

If you have not received confirmation or need help verifying your order, contact support@nilssongolf.shop with the email address used at checkout and any available transaction details.

8. Can I change or cancel my order after placing it?

If you need to change your size, delivery address, product selection, or other order details, contact us as soon as possible.

Changes may not be possible once an order has entered fulfilment or been dispatched. If the requested change cannot be made, our customer support team will explain the available options.

Consumers may also have statutory cancellation rights for online purchases. These rights are separate from requests to amend an order before dispatch and are subject to applicable law. Please refer to our Terms and Conditions and Returns and Refund Policy for further details.

9. Which countries do you deliver to?

We serve customers in the European markets supported by our website. The destinations available for a particular order will be shown during checkout or in our Shipping Policy.

Please confirm that your delivery address is eligible before completing your purchase. If your country or region is not available at checkout, contact us to ask whether delivery can be arranged.

10. How long does delivery take?

Estimated delivery times depend on the destination, shipping method, carrier arrangements, and order fulfilment requirements.

Please consult our Shipping Policy and the delivery information displayed at checkout for the applicable processing times, estimated delivery period, and shipping charges.

Delivery estimates are provided as guidance. If a delay occurs, please contact us with your order number so that we can review the available information and advise you on the next steps.

11. How can I track my order?

Where tracking is available for your shipment, relevant tracking information will be provided when it becomes available.

You can use the supplied tracking reference to check the shipment’s progress through the relevant carrier. If you have not received tracking information or cannot locate your parcel, email support@nilssongolf.shop with your order number.

12. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as reasonably possible after receiving a damaged, incorrect, or incomplete order.

Include your order number, a description of the issue, and clear photographs where appropriate. This information helps us review the matter and determine the appropriate resolution.

Where goods are faulty, misdescribed, or otherwise fail to meet applicable legal requirements, your statutory consumer rights remain unaffected.

13. Can I return footwear if the size does not fit?

If the size or fit is unsuitable, you may be able to return the footwear under our published return policy or applicable statutory cancellation rights.

Please contact us before returning the item so that we can explain the applicable conditions and return procedure. We recommend trying on footwear indoors on a clean surface to assess the fit without causing unnecessary wear.

Any conditions concerning packaging, product condition, and return shipping costs will be subject to our published policy and applicable law.

14. How do I request a return or refund?

To request a return or refund, email support@nilssongolf.shop and include:

  • Your order number;
  • The product you wish to return;
  • The reason for your request; and
  • Any relevant photographs or supporting information, if applicable.

Our customer support team will review your request and provide the appropriate return instructions. Please do not send products to an address other than the return address or destination confirmed through our authorised return process.

For full details of eligibility, return shipping costs, processing times, and refund arrangements, please consult our Returns and Refund Policy.

15. How will my refund be issued?

Approved refunds will generally be returned to the original payment method, subject to applicable law and the payment provider’s procedures.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider. We will follow the applicable refund processing requirements and provide relevant information where necessary.

For the specific processing timeframe and eligibility conditions, please refer to our Returns and Refund Policy.

16. Can I exchange an item for a different size or style?

Exchange requests are subject to product availability and the conditions in our return policy.

Please contact us with your order number and the size or style you would prefer. We will explain whether an exchange can be arranged or whether you should return the original item and place a separate order.

Any new purchase will be treated as a separate one-time transaction. An exchange does not create a subscription or recurring payment arrangement.

17. Do you accept wholesale orders?

Yes. We welcome enquiries from retailers and other commercial buyers interested in purchasing men’s leather footwear in larger quantities.

For wholesale enquiries, please email support@nilssongolf.shop and provide your business name, the footwear styles you are interested in, your estimated quantities, and your intended delivery destination.

Our team will review your requirements and advise on product availability, pricing, and applicable order arrangements. Any wholesale-specific conditions will be communicated before the order is accepted.

18. Can I change my delivery address after payment?

Please contact us immediately if you notice an error in your delivery address.

We will review whether the address can be amended before dispatch. Once a parcel has been handed over to the carrier, changes may be restricted or unavailable.

We cannot guarantee that an address change will be possible after fulfilment has begun. Please verify all delivery details carefully before completing checkout.

19. What happens if my parcel is delayed or lost?

If your parcel appears to be delayed or missing, contact us with your order number and tracking information, if available.

We will review the shipment details and take reasonable steps to investigate with the relevant carrier. If the parcel is confirmed lost or delivery does not occur as required, we will explain the available resolution in accordance with applicable law and our shipping policy.

Your statutory rights concerning delivery and non-receipt of goods are not affected.

20. Where can I find your policies?

You can find further information on the relevant pages of our website:

  • Shipping Policy: Delivery destinations, shipping charges, processing arrangements, and estimated delivery times.
  • Returns and Refund Policy: Return eligibility, return instructions, exchanges, and refund procedures.
  • Terms and Conditions: Purchase terms, one-time billing, order acceptance, and other contractual provisions.
  • Privacy Policy: How personal data is collected, used, stored, and protected.
  • Contact Us: Our company details and customer support channels.

We recommend reviewing these policies before completing your order.