Welcome to the online store operated by OPULENT BULLION LIMITED. We value your privacy and are committed to handling your personal information in a transparent, lawful, and responsible manner.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our home storage boxes and related products, place orders, make payments, or contact us.
We process your personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
- Data Controller
This website and the associated online retail business are operated by:
Company Name: OPULENT BULLION LIMITED
Address: 10 Lower Thames Street, London, England, EC3R 6AF
Email: shop@opulentstorage.shop
Contact Number: +44 7767 551546
To the extent required by applicable law, OPULENT BULLION LIMITED acts as the Data Controller for your personal data.
- Information We Collect
We may collect the following information when you use our website or purchase our products:
Order Information
Includes your name, billing address, shipping address, email address, phone number, purchased products, product quantities, and order-related details.
Contact Information
When you communicate with us via email, phone, or other contact methods on the website, we may retain the name, contact details, and inquiry content that you voluntarily provide.
Website Usage Information
When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device type, operating system, pages visited, and website usage patterns.
Payment Information
Payment information must be processed during the online purchasing process. We may process payments through third-party payment service providers and do not store full bank card details for our own business purposes.
3. How We Use Your Personal Information
We may use the information we collect for the following purposes:
Processing, confirming, and managing your orders;
Arranging the delivery of home storage boxes and related products;
Processing online payments;
Sending you notifications regarding order confirmation, shipment, and delivery;
Responding to your inquiries and customer service requests;
Handling returns, refunds, and related after-sales matters;
Maintaining and improving our website and online shopping experience;
Preventing fraud, unauthorized transactions, and other illegal or abusive activities;
Complying with applicable legal, tax, accounting, and regulatory obligations;
Protecting our legitimate interests to the extent permitted by law.
We will not use your personal information for purposes incompatible with the original collection purpose, unless permitted or required by law.
- Payment and Stripe
To process online order payments, we may use third-party payment processing services such as Stripe.
When you complete a payment via Stripe, the relevant payment information may be processed by Stripe in accordance with its own privacy policy and security measures. We will not ask you to provide us with your full bank card PIN or Stripe account login credentials.
Stripe may conduct risk assessments, fraud detection, and monitoring for anomalous transactions to help ensure the security of online payments.
You can view Stripe’s latest privacy policy and information regarding its data processing practices on the official Stripe website.
- Sharing of Personal Information
We do not sell your personal information.
Where necessary to provide website and order services, we may share limited information with the following categories of third parties:
Payment processing service providers;
Delivery and logistics service providers;
Website hosting, technical, and security service providers;
Necessary customer service or business support service providers;
Legal, regulatory, or government agencies, as required or permitted by law.
We share relevant personal information only to the extent necessary for our business operations and permitted by applicable law.
- Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, use, modification, disclosure, loss, or destruction.
We adopt appropriate security measures based on the nature of the data, the purposes of processing, and potential risks.
However, as internet transmission and electronic storage cannot be guaranteed to be absolutely secure, we cannot guarantee that the transmission or storage of information is entirely free from risk.
7. Data Retention Period
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by legal, tax, accounting, or other regulatory obligations.
For example, order and transaction records may need to be retained for a certain period to comply with applicable UK legal, accounting, tax, and dispute resolution requirements.
When personal information is no longer necessary for legal or business purposes, we will delete, anonymize, or otherwise appropriately dispose of it in accordance with applicable law.
- Cookies
Our website may use cookies and similar technologies to ensure the website functions correctly, remember user preferences, improve website functionality, and understand website usage.
Necessary cookies may be used where required for the proper functioning of the website.
Non-essential cookies will only be enabled after obtaining your authorization via cookie settings or consent mechanisms, where applicable.
You can manage or delete cookies through your browser settings or the cookie settings tool provided on the website.
- Your Rights Under UK Data Protection Laws
Under applicable data protection laws, you may have the following rights:
Right of access: To request access to the personal data we hold about you;
Right to rectification: To request the correction of inaccurate or incomplete personal information;
Right to erasure: To request the deletion of your personal data where legal conditions are met;
Right to restrict processing: To request the restriction of personal data processing in certain circumstances;
Right to data portability: To request to receive relevant personal data in a structured, commonly used, and machine-readable format, where applicable;
Right to object: To object to our processing of your personal data in certain circumstances;
Right to withdraw consent: If processing is based on your consent, you may withdraw that consent at any time.
These rights do not apply in all situations; we may need to verify your request and the conditions for its applicability in accordance with UK data protection laws.
- Marketing Communications
If we send you marketing communications where permitted by law, we will process your personal information in accordance with applicable data protection and electronic marketing laws.
You may choose to stop receiving marketing communications at any time.
Even if you opt out of marketing communications, we may still send you non-marketing notifications necessary to complete orders or provide services, such as order confirmations, delivery information, security alerts, or important service updates.
- Children’s Privacy
Our website and online retail services are primarily aimed at consumers who are legally able to make purchases and use the relevant services.
We do not knowingly collect unnecessary personal information from children. If you believe that a child has provided us with personal information, please contact us using the details provided in this policy so that we may take appropriate action.
- International Data Transfers
In the course of providing payment processing, website technology, customer support, or other necessary services, your personal information may need to be processed by service providers located outside the UK.
If personal data is transferred from the UK to other countries or regions, we will implement appropriate safeguards as required by UK data protection laws, where applicable.
- Third-Party Websites
Our website may contain links to third-party websites or services.
Third-party websites have their own privacy policies and data processing rules. We are not responsible for the privacy practices of third-party websites.
We recommend that you read the relevant privacy policies of third-party websites before providing them with any personal information.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business, legal requirements, technological developments, or adjustments to our privacy practices.
The updated version will be posted on this page, and the “Last Updated Date” will be revised where appropriate.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
